Another word for transform6/30/2023 ![]() Even some back-office functions or technologies like manufacturing or warehouse management, those sorts of technologies also provide a better customer experience because it optimizes product delivery or better service to your customers. That's an example of a technology that can help with your customer experience. Some examples might include CRM or customer relationship management. What makes it easier for them to do business with you?.How can you improve that customer experience?.What is their interaction with your organization and with your team look like?.Customer experience is really using technology and your view of technological/operational changes from the context, through the lenses of your customers. It has a clear definition if you use it appropriately. This is a term that I actually think has a lot of value. But rather, think of it from an organizational change perspective and adaption. When you hear the term humancentric, don't think of it as a silver bullet. While the technology has advanced to become more intuitive, better user interfaces, and things of that nature - it's still a big change for most organizations. The term humancentric suggests that the technology itself can easily be adopted. You need organizational change management to help guide people through the transformation and the adoption of technology. I would argue that no technology on its own is going to be easily adapted by humans. Human-centric is intended to mean that it's technology or change or transformation that's focused on humans and is adaptable by humans. HumancentricĪnother example of industry analysts with too much time on their hands is the term human-centric. So be leery of the term future proof but recognize the benefit of it as well. Just like every other technology you've probably implemented within your organization. Be sure to recognize this term for what it is, which is basically saying we have a great new emerging technology that will advance your business, but at some point, that technology will indeed be obsolete and you'll have to replace it. If you think that technology is going to help you be future proof, then you probably have bigger problems to deal with. What vendors and people in the industry typically mean by that is implementing technology that makes you as an organization, future-proof. ![]() I personally don't think there is any such thing as something that's future-proof, but I still hear it often. What might be the most annoying term in this top 10 list, in my opinion, is the term future proof. Make sure you understand what those weaknesses are, as part of your software evaluation process. At the end of the day, digital core is a real thing, but it’s important to understand to ask yourself If you're implementing a core ERP system and, what are those outlying technologies that may not be fully baked yet. This is a sales tactic so clients will focus on the part of the software that works well, and hide the underdeveloped areas that don't work so well. Software vendors will talk about how clients don't need to worry about all these advanced technologies, partly because they're not fully developed or baked yet. The second definition or meaning of digital core means, which is not the intended definition, but I'll give it my own definition, is that a lot of technologies are not yet mature enough to deal with anything but the digital core. ![]() There's the real intended meaning, which is the “core” or central part of your business operations related to financials, inventory management, and technology that can help automate some of those core operations. Digital CoreĪnother term commonly used in this space is a digital core, and there are two meanings to this. Remember, when you hear the term art of the possible, be sure you're thinking of it in the context of what's good for your business and what's realistic for your organization, not the other way around. Certainly, a creative future vision state, but recognize that art of the possible is a brilliant marketing message that actually means very little. So, art of the possible, take it for what it's worth. Just because a more sophisticated advanced technology exists, it doesn't necessarily mean it's the right fit for your organization. ![]() Now, this is all great, but oftentimes this term is misused as sort of an emotional feel-good sort of thing that gets you convinced that you should deploy technologies that maybe you shouldn't. A lot of ERP vendors, software vendors, system integrators will use that term to describe a sort of future state vision of how technology could help your organization. The first buzzword that's commonly used in the industry is the term, art of the possible.
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